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AI receptionist for home health care agencies
For home care agencies where a daughter calls at 9 pm about her father's visits.
A family member finally has a quiet moment after work and dials your office to ask about care for her mother. Your coordinators went home an hour ago. Tactly answers and gets the details down.
- TactlyThank you for calling Hearthstone Home Care. I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, my name is Delia. My dad just came home from the hospital and he needs help with bathing and meals.
- TactlyI'm glad you called, Delia. The agency offers personal care and meal help in the home. Which town does your father live in?
- CallerHe's in Maple Grove.
- TactlyThat's within the service area. A care coordinator can do a free intake call with you. Tomorrow at 10:00 is open. Would that work?
- Booked: Family intake call, tomorrow 10:00 am
- Call summary emailed to intake@hearthstonehomecare.example
Can an AI receptionist work for home health care agencies?
Tactly is an AI receptionist for home health and home care agencies. It answers family inquiries, referral calls and caregiver messages when your office is busy or closed, explains the services and areas you cover from your notes, and books intake calls or assessments on your calendar. It gives no medical advice, sends emergencies to 911, and emails every call to your team as a summary with the transcript.
The problem
Missed calls are missed work.
Families usually start looking for home care after a fall, a hospital stay or a hard conversation. They call several agencies in one evening. The one that answers, listens and sets a clear next step is often the one that gets the assessment.
Coordinators spend the day juggling caregiver shifts, call-offs and client changes. Inquiry calls land in the middle of all that, or after the office closes. Tactly catches them so a new client is not lost to a full voicemail box.
Calls it handles
The calls home health care agencies get every day.
A family asking about care
Tactly explains the services you offer from your notes, asks who needs care and where they live, and books an intake call or assessment.
Referrals from discharge planners
It takes the referral source's name, facility and best number, and marks the message as a referral so your intake lead sees it first.
Caregivers calling about shifts
A caregiver running late or unable to make a visit leaves a clear message for scheduling, with the client name and time.
Questions about payment
It shares only what you wrote about private pay or accepted programs, and takes anything else as a message for your office.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for home health care agencies.
- List each service you provide, from companion care to skilled nursing visits, and the towns or counties you cover.
- Add a named transfer number for Scheduling with a note that it is for caregivers and current clients during office hours.
- Write the exact sentence you want families to hear about cost, or tell Tactly to take payment questions as a message.
Plans for home health care agencies
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Is Tactly HIPAA compliant?
Tactly does not claim HIPAA compliance. It answers the phone, takes details and emails them to you, so set it up to collect only what your office needs for a first conversation.
Can it handle caregiver call-offs at 5 am?
It answers every call you send it, at any hour, and emails a message with the caregiver's name and the visit. It does not rearrange your schedule itself.
Will it answer questions about a client's condition?
No. It gives no medical advice and does not discuss a client's care. It takes a message for your clinical team, and anyone describing an emergency is told to hang up and call 911.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.