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AI receptionist for senior living communities
For senior living communities where a son wants a tour before he flies home Sunday.
An adult son is in town for four days to help his mother choose a community. He calls three on Friday evening. Tactly answers yours and books him the Saturday tour.
- TactlyGood evening, you've reached Linden Court Senior Living. I'm the virtual assistant and this call may be recorded.
- CallerHi, I'm Wendell. I'm looking at assisted living for my mother and I'm only here until Sunday.
- TactlyLinden Court offers assisted living with meals and help with daily routines. I can book a tour. Is Saturday good for you?
- CallerSaturday morning would be ideal.
- Looking up open tour times
- TactlySaturday at 10:30 is open. I'll book it for you and your mother.
- Booked: Community tour for two, Sat 10:30 am
Can an AI receptionist work for senior living communities?
Tactly is an AI receptionist for assisted living, independent living and memory care communities. It answers inquiry calls when your sales director is on a tour and after hours, explains your levels of care, apartment types and amenities from your notes, and books tours into open times on your calendar. It sends resident and family calls to the right number during your hours and emails a summary of every call.
The problem
Missed calls are missed work.
Choosing a community is usually a family project done on short notice. Adult children call around in the evenings and on weekends, often from another city. If your phone goes to voicemail, they book a tour somewhere else that same night.
Your sales director spends much of the day walking families through the building. The front desk is greeting visitors and helping residents. Inquiry calls slip through the cracks right when interest is highest.
Calls it handles
The calls senior living communities get every day.
Booking a tour
Tactly asks who the tour is for, how many people are coming and when they are free, then books a time that is open on your calendar.
What care do you offer?
It explains independent living, assisted living or memory care as you describe them in your notes, without assessing anyone's needs.
Calls for a resident
A family member wanting to reach their mother is transferred to the front desk during your hours, or leaves a message after.
Pricing and availability
It shares only the starting prices you choose to publish, and takes questions about current openings as a message for sales.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for senior living communities.
- Describe each level of care and each apartment style, with the starting price only if you are comfortable sharing it on the phone.
- Add Front Desk and Sales as named transfer numbers, with a note that calls for a resident go to the desk.
- Open weekend tour slots on your calendar, since that is when out-of-town family most often visit.
Plans for senior living communities
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly book weekend tours?
Yes, into any tour times your calendar shows as open, including weekends if you offer them. It confirms only once the calendar accepts the booking.
Will it tell families which level of care Mom needs?
No. It explains what each level includes from your notes and books a tour or a conversation with your team, who make that call.
Can residents' families still reach the front desk?
Yes. During your hours Tactly transfers them to the front desk number. After hours it takes a message and emails it to you.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.