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AI receptionist for hospice providers
For hospice teams whose phone rings when a family is frightened and tired.
It is late, a husband is sitting beside his wife's bed, and something has changed. He calls your hospice. Tactly answers calmly and puts him through to your on-call number or takes an urgent message.
- TactlyWillow Bend Hospice. I'm the virtual assistant and this call may be recorded. How can I help you tonight?
- CallerThis is Harold. My wife is a patient with you, and she seems more restless than usual.
- TactlyThank you for calling, Harold. I'm going to connect you with the on-call nurse line now. If this is an emergency, please hang up and call 911.
- Transferred to On-Call Nurse
- Call summary emailed to clinical@willowbendhospice.example
Can an AI receptionist work for hospice providers?
Tactly is an AI receptionist for hospice providers. It answers in your organization's name with a calm, plain manner, transfers callers about a current patient to your on-call number during the hours you set, and outside those hours takes an urgent message and emails it straight away. It answers questions about services and admissions from your notes, gives no medical advice, and tells anyone describing an emergency to call 911.
The problem
Missed calls are missed work.
Hospice calls carry weight. A family member calling about breathing changes or pain is not ready to hear a full voicemail box. A steady voice, a short set of questions and a clear handoff to your nurse line matters more here than almost anywhere else.
The same line also gets admissions questions, volunteer inquiries and calls from facilities. Your staff cannot answer all of them at once, especially overnight. Tactly sorts each call so the urgent ones reach the right person and the rest wait for morning.
Calls it handles
The calls hospice providers get every day.
A change in a patient
During the hours you set, Tactly transfers the caller to your on-call number. Outside them, it takes an urgent message with the patient's name and callback number.
Families asking about admission
It explains what hospice care covers from your notes, in plain words, and books a time for your admissions team to speak with the family.
Calls from facilities and doctors
Nursing homes and physician offices calling with a referral leave their details in a message marked for your intake team.
Volunteers and bereavement
People asking about volunteering or grief support hear what you offer and leave a message for the coordinator.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for hospice providers.
- Set up a named transfer number for your on-call line, and write the exact hours it is staffed so Tactly never promises a nurse when none is reachable.
- Ask Tactly to mark any call about a current patient as urgent in your notes, and send summaries to an inbox someone watches overnight.
- Write a short, gentle description of hospice services and eligibility in your own words, because families will ask the same questions every week.
Plans for hospice providers
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Does Tactly replace our on-call nurse?
No. It answers the phone and transfers patient calls to the on-call number you set during the hours you choose. Outside those hours it takes an urgent message, so make sure someone reads those.
How does it speak to grieving families?
It keeps answers short and calm and uses the wording you write in your notes. It does not discuss a patient's condition or offer medical advice.
Can it tell a family whether their loved one qualifies?
No. It can share your general description of eligibility and book a conversation with your admissions team, who make that decision.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.