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AI receptionist for gyms and fitness centers
For gyms where the front desk is also checking in members, folding towels and selling shakes.
It is 6:10 on a Monday in January and the check-in line is out the door. The phone rings with someone asking about joining. Tactly answers and books them a tour.
- TactlyThanks for calling Redline Strength Club. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, this is Darnell. I'm moving to the area and want to see the gym before I sign up.
- TactlyHappy to set that up, Darnell. Tours take about twenty minutes. What day works for you?
- CallerThursday after work, maybe six?
- Looking up open times
- TactlyThursday at 6:15 is open. Shall I book your tour then?
- Booked: Facility tour, Thu 6:15 pm
Can an AI receptionist work for gyms and fitness centers?
Tactly is an AI receptionist for gyms and fitness centers. It answers calls while the front desk is busy or the club is closed, explains membership options, class times and amenities from your notes, and books tours into your calendar. It cannot change a member's account, so freezes and cancellations are taken as messages for your staff. It gives no health or training advice, and emails a summary and transcript of every call.
The problem
Missed calls are missed work.
People decide to join a gym in a burst of motivation, often late at night or right after New Year. If they call and nobody answers, the motivation does not wait for business hours. They sign up wherever someone picked up.
Your desk staff handle check-ins, guest passes, sales tours and a broken treadmill, all at once. Calls asking about rates or parking pull them away from the person in front of them. Tactly takes those calls and puts tours on the calendar.
Calls it handles
The calls gyms and fitness centers get every day.
Thinking about joining
Tactly explains the membership options you list and books a tour with a staff member at an open time.
Hours and amenities
Staffed hours, pool, sauna, childcare, parking. It answers from your notes and says so when something is not covered.
Freeze or cancel
Tactly cannot change accounts. It takes the member's name, number and request and emails it to your membership team.
Guest passes and day rates
If you share day pass prices and guest rules, it explains them. Otherwise it takes a message for the desk.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for gyms and fitness centers.
- List each membership type with what it includes, and only the prices you want shared on the phone.
- Write your cancellation and freeze rules, and tell Tactly to take these requests as messages for staff.
- Add staffed hours separately from access hours if members can get in with a key fob after the desk closes.
Plans for gyms and fitness centers
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly cancel a membership for a caller?
No. It cannot change accounts. It takes the request with the member's details and emails it to your staff to handle.
Will it give workout or diet advice?
No. It answers questions about your gym from your notes and does not give health or training advice.
Can it handle the January rush?
Yes. It answers every call at once, so a busy morning does not mean a queue of people waiting on hold.
Fitness and education
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Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.