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AI receptionist for swim schools
For swim schools where every instructor is waist deep when the phone rings.
Spring has barely started and parents are already calling about summer lessons. Your instructors are in the pool. Tactly answers and explains which level a nervous four-year-old should start in.
- TactlyThanks for calling Tidewater Swim School. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, I'm Graham. My daughter is four and won't put her face in the water. Is that okay?
- TactlyVery common at four. Our Guppy level is for children who are just getting comfortable, with four kids per instructor.
- CallerCan she try a lesson this month?
- Booked: Guppy first lesson, Sun 9:30 am
- TactlyShe's booked for Sunday at 9:30. Please bring a swim diaper if she still needs one.
Can an AI receptionist work for swim schools?
Tactly is an AI receptionist for swim schools. It answers while instructors are in the water, explains your lesson levels, age groups, class sizes and makeup policy from your notes, and books evaluations or first lessons into your calendar. Anyone describing an emergency is told to hang up and call 911. Billing and account questions are taken as messages, and every call is emailed to you as a summary and transcript.
The problem
Missed calls are missed work.
Swim schools live by the season. When the weather turns warm, every parent in town calls in the same few weeks to get a spot before summer. Unanswered calls in that stretch are families who signed up somewhere else.
Parents also call with worries: my child is scared of water, which level is right, what if we miss a week. Those calls deserve a calm, complete answer, and your deck staff cannot give one from the side of the pool.
Calls it handles
The calls swim schools get every day.
Which level to start
Tactly explains your levels by age and comfort in the water and books an evaluation when one is needed.
Nervous swimmers
It describes how your instructors handle fearful children, using the words you put in your notes.
Missed lesson makeups
Your makeup policy, explained the same way every time. Requests to schedule one go to staff as messages.
Adult lessons
Adults who never learned to swim call too. Tactly explains your adult classes and books a first lesson.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for swim schools.
- Describe each level with the age range and the skills a child should have to join it.
- Write your makeup lesson rules and how far ahead a family has to tell you.
- Add a note on what children should bring, like goggles, a towel or a swim diaper.
Plans for swim schools
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly tell me if a child is ready for the next level?
No. It explains what each level covers. Moving a swimmer up is a decision for your instructors.
Will it handle our spring registration rush?
Yes. It answers every call at once, so parents are not stuck on hold while your desk is busy.
Does it work with the software we use for enrollment?
No. Tactly answers the phone and books on its own calendar. Enrollment stays in your system.
Can it answer parents in Spanish?
Yes. It offers Spanish after greeting in English and switches when the caller does. Summaries arrive in English.
Fitness and education
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Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.