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AI receptionist for bed and breakfasts
For innkeepers with flour on their hands at 7:30 am and a ringing phone in the hall.
You are flipping pancakes for eight guests when the phone rings. Tactly answers in the inn's name, tells the caller how arrival works, and writes down the dates they want.
- TactlyHello, Willow Creek Inn. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, I'm Gail. We're booked tonight but won't get in until about ten. Is that all right?
- TactlyThat's fine, Gail. After 9:00 pm, your key is in the lockbox by the porch, and the code is in your confirmation email.
- CallerGreat. Could breakfast be dairy free for me?
- TactlyI'll note it for the innkeeper. Breakfast is served from 8:00 to 9:30.
- Message for the innkeeper: Gail, arriving 10 pm tonight, dairy-free breakfast
Can an AI receptionist work for bed and breakfasts?
Tactly is an AI receptionist for bed and breakfasts and small inns. It answers when you are cooking, cleaning or away, explains arrival windows, breakfast times, pet and child policies and directions from your notes, and takes booking requests as messages emailed to you. It cannot see your calendar of rooms or take a deposit. Callers who need you right away can be transferred to your cell during the hours you set.
The problem
Missed calls are missed work.
Most inns are run by one or two owners who do everything. The phone rings during breakfast service, during room turnover, during the grocery run. A voicemail greeting feels cold to someone imagining a weekend away, and they move on to the next listing.
Many inn guests still like to call before they book. They want to hear that the stairs are manageable, that the late arrival is fine, that the room is quiet. Tactly answers those questions kindly from your notes and hands you a tidy list of who wants which dates.
Calls it handles
The calls bed and breakfasts get every day.
Late arrivals
Guests running behind call to ask how to get in. Tactly reads them the arrival steps you wrote, such as the key box or the side door.
Breakfast and diets
What time is breakfast, can you do gluten free. Tactly answers from your notes and records any dietary request in the summary.
Is the inn right for us
Stairs, children, dogs, shared bathrooms. Tactly gives straight answers so nobody arrives surprised.
Weekend inquiries
Dates, number of guests, a room they saw online. Tactly takes it all down so you can follow up between chores.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for bed and breakfasts.
- Write your late arrival steps word for word, but keep lockbox codes out of the notes and point guests to their confirmation instead.
- List your house rules on children, pets, quiet hours and shared spaces so Tactly answers them the same way every time.
- Use the mode where your own phone rings first, so you can still take calls yourself when your hands are free.
Plans for bed and breakfasts
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Will guests know they are talking to an assistant?
Yes. Tactly says it is the virtual assistant and that the call may be recorded, then answers in your inn's name.
Can it tell callers which rooms are free?
Only if you write it in the notes, and few innkeepers do because it changes daily. Usually Tactly takes the dates and you confirm.
Is the Starter plan enough for a small inn?
Many small inns start there. Starter is $49 a month with 100 minutes, and calls under 15 seconds are not billed.
Hotels and hospitality
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Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.