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AI receptionist for vacation rental managers
For vacation rental managers whose guest is standing at a locked door at 11 pm.
A family of five is on a porch with their luggage and the door code will not work. Tactly answers, gets the property address, and puts them through to the on-call manager.
- TactlyCoastline Stays, I'm the virtual assistant. This call may be recorded. How can I help?
- CallerHi, this is Marcus. We're at 42 Dune Road and the door code isn't working.
- TactlySorry about that, Marcus. I'll connect you with our on-call manager now.
- Transferred to On-Call
- TactlyThanks for holding. The on-call manager is picking up now.
- Call summary emailed to ops@coastlinestays.com
Can an AI receptionist work for vacation rental managers?
Tactly is an AI receptionist for vacation rental managers. It answers guest calls about wifi, checkout, trash day and parking from your notes, transfers lockouts and urgent issues to a named on-call number during the hours you set, and takes messages outside them. It also takes inquiries from homeowners who want you to manage their property. It does not connect to your booking or property software.
The problem
Missed calls are missed work.
Rental guests call at the worst times: late at night, at check-in, on Sunday morning before checkout. Most questions are already answered in the welcome guide, but a guest who cannot reach anyone writes the review, not the guide.
Your phone also brings in your next contract. An owner deciding who should manage their beach house calls a few companies. If that call lands in a full voicemail during a turnover rush, the property goes to someone else for years.
Calls it handles
The calls vacation rental managers get every day.
Locked out or no access
Tactly takes the address and the problem, then transfers to your on-call number, or takes an urgent message if nobody is on.
How does the house work
Wifi, the hot tub, trash pickup, the parking pass. Tactly answers from house notes you write for each property.
Owner inquiries
Homeowners asking about management. Tactly takes the address, bedrooms and contact details for your business development lead.
Booking questions
Callers asking about dates or a property. Tactly takes a message, since it cannot see your rental calendar or prices.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for vacation rental managers.
- Add an On-Call named number with a note to use it for lockouts, no power, no water and anything a guest cannot wait on.
- Keep a short notes section per property with wifi names, trash day, parking and checkout steps, leaving door codes out.
- Write what you want from owner inquiries, such as address, bedrooms and current management, so leads arrive complete.
Plans for vacation rental managers
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Does Tactly give out door codes?
It shouldn't, and it only knows what you put in the notes. Most managers leave codes out and route access problems to the on-call number.
What happens to a lockout call at 2 am?
If you set transfer hours that cover the night, Tactly transfers it to your on-call number. If not, it takes an urgent message and emails it straight away.
Can it sort calls about many different properties?
Yes. Tactly asks for the property address and puts it at the top of each summary, so your team knows which house the call is about.
Can call details reach our team chat?
Tactly can send every finished call to Zapier or a webhook, so a summary can land in a chat channel or spreadsheet you already use.
Hotels and hospitality
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