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AI receptionist for boutique hotels
For boutique hotels whose guests call to ask about the rooftop bar before they ever ask about a room.
A couple planning an anniversary weekend calls to ask whether the corner suite has the clawfoot tub. Tactly answers from your room notes and passes their dates to the reservations manager.
- TactlyGood evening, The Linden House. I'm the virtual assistant, and this call may be recorded. What can I help with?
- CallerHi, this is Priya. Does the garden suite have a soaking tub? It's for our anniversary.
- TactlyIt does, Priya, a freestanding soaking tub by the window. What dates were you thinking of?
- CallerThe 14th and 15th of next month. And could there be champagne in the room?
- TactlyI'll pass both to our reservations manager, who will confirm the suite and the champagne with you.
- Message for Reservations: Priya, garden suite, 14th to 15th, anniversary, champagne
Can an AI receptionist work for boutique hotels?
Tactly is an AI receptionist for boutique hotels. It answers in your hotel's name, describes rooms, amenities, the restaurant and policies from the notes you write, and takes booking and event inquiries as messages. It can transfer callers to up to five named numbers, such as the front desk or the restaurant, during set hours. It does not see live availability or rates and does not take card details.
The problem
Missed calls are missed work.
A boutique stay is chosen on feel. The guest wants to know about the view, the bathtub, the bar's hours and whether the street is loud. If the call goes unanswered, that curiosity drifts to a branded hotel down the block with a reservations line that never sleeps.
Small teams wear several hats. The person at the desk might also be pouring coffee or showing a wedding planner the courtyard. Tactly keeps the tone warm on the phone and writes every inquiry down, so a special request does not get lost between shifts.
Calls it handles
The calls boutique hotels get every day.
Which room suits us
Callers ask about tubs, balconies, bed sizes and quiet rooms. Tactly describes each room type exactly as your notes describe it.
The bar and restaurant
Hours, dress code, whether non-guests can come. Tactly answers or transfers to the restaurant's named number during service.
Celebrations and buyouts
Anniversaries, small weddings, whole-floor bookings. Tactly gathers the date, headcount and contact so your sales lead can follow up.
Special touches
Flowers in the room, a cake, an early arrival. Tactly records the request in the call summary for staff to arrange.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for boutique hotels.
- Describe each room type in a few honest lines: bed, bath, view, noise, and what makes it worth asking for.
- Set up named numbers for the front desk, the restaurant and events, with a note on when each one should get the call.
- Write how the hotel sounds on the phone, such as greeting by time of day, so Tactly matches your style.
Plans for boutique hotels
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly describe our individual rooms?
Yes, if you describe them in the notes. It repeats what you wrote and does not guess at features you left out.
Can calls about the restaurant go straight to the restaurant?
During hours you set, yes. Add the restaurant as one of up to five named numbers with a note like 'dinner reservations and private dining'.
Does it hold a room with a card?
No. Tactly does not take card details or hold rooms. It records the request and your team handles the booking and the deposit.
Hotels and hospitality
Related industries
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