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AI receptionist for resorts
For resorts where one caller wants a massage, a dinner table and the kids' camp schedule in the same breath.
A guest calls from the pool asking about the spa, then the steakhouse, then the boat tour. Tactly answers what it can from your notes and passes each request to the right department.
- TactlyWelcome to Palm Terrace Resort. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, it's Lauren in room 508. Is there any chance of a couples massage tomorrow afternoon?
- TactlyThe spa is open from 9:00 am to 7:00 pm. Let me connect you with the spa desk to check times.
- Transferred to Spa
- TactlyYou're through to the spa now, Lauren. Enjoy your stay.
Can an AI receptionist work for resorts?
Tactly is an AI receptionist for resorts. It answers the main line, explains amenities, pool and activity hours, resort fees you choose to share and policies from your notes, and transfers callers to up to five named numbers such as the spa, dining, activities or the front desk during set hours. Outside those hours it takes messages. It does not connect to your reservation or spa systems.
The problem
Missed calls are missed work.
A resort phone is really six phones. Calls about tee times, spa treatments, dinner and room changes all land on the same line, and the operator spends the day transferring. When that line backs up, a guest who wanted to spend money on a treatment gives up and lies by the pool instead.
Future guests call too, and they ask broad questions: what is included, is it good for kids, how far is the airport. Tactly answers those clearly from your notes and sends the rest to the department that can close it.
Calls it handles
The calls resorts get every day.
Spa and wellness
Treatment menus and hours from your notes, then a transfer to the spa desk during its hours or a message after it closes.
Restaurants and dining
Which restaurant is open, dress codes, room service hours. Tactly answers and transfers dinner requests to the dining number.
Activities and kids
Excursions, kids' club ages, equipment rental. Tactly reads your schedule notes and passes sign-ups to the activities desk.
Planning a stay
What is included, airport distance, resort fee. Tactly answers from your notes and takes booking requests as messages.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for resorts.
- Use your five named numbers for the departments that get the most calls, such as Front Desk, Spa, Dining and Activities.
- Write a note on each department number saying what it handles and its hours, so Tactly sends calls to the right place.
- List what the resort fee covers if you share it, since that question comes up on nearly every planning call.
Plans for resorts
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
How many departments can Tactly transfer to?
Your main number plus up to five named numbers, each with a note on when to use it. Transfers happen during the hours you set.
Can it book spa treatments directly?
Tactly does not connect to spa or resort software. It can transfer to the spa desk during hours, or take the request as a message.
What if a guest calls about an injury at the pool?
Anyone describing an emergency is told to hang up and call 911. Add your own guidance to the notes, such as alerting the front desk.
Hotels and hospitality
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.