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AI receptionist for CBD brands
For CBD brands whose callers ask whether you can ship to their state before they ask anything else.
A caller from out of state wants your tincture but heard rules differ where she lives. She wants a straight answer before she enters her card at checkout.
- TactlyHello, you've reached Cedar Hollow Botanicals. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, it's Rosalind. Can you ship the 1,000 milligram tincture to me in Ohio?
- TactlyYes. Our notes list Ohio as a state we ship to. That tincture holds about 33 milligrams per one-milliliter serving.
- CallerWill it help me sleep?
- TactlyI'm not able to make health claims about our products. You can read the full lab report linked on each product page, and I can pass any other question to our team.
- Message for Customer Care: Rosalind asked for a follow-up on the tincture
Can an AI receptionist work for CBD brands?
Tactly is an AI receptionist for CBD brands. It answers your phone in your brand's name, explains potency per serving, product formats and where to find lab reports from the notes you write, and states which states you ship to exactly as your notes say. It makes no health claims and gives no medical advice. It takes order questions for your team, cannot see orders, and emails a summary and transcript of every call.
The problem
Missed calls are missed work.
CBD buyers phone in more than most online shoppers. They want to know whether you ship to them, what a milligram count means, and where the lab results are. A brand that answers those plainly looks legitimate. One that never picks up looks like a risk.
These calls are also where a careless answer causes trouble. A caller asks if a product helps with pain or sleep, and the only safe reply is that you cannot make that claim. Tactly sticks to your notes, makes no health claims, and records the question for your team.
Calls it handles
The calls CBD brands get every day.
Do you ship to my state?
Tactly answers from the shipping list in your notes and never guesses about a state you did not cover.
Potency and formats
Milligrams per serving, bottle size and product type, read from your product notes so the numbers match your labels.
Lab reports
It explains where to find each batch's lab results and takes a message if a caller cannot locate one.
Will it help with...?
It makes no health claims. It says your team cannot advise on conditions and takes the caller's question as a message.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for CBD brands.
- List exactly which states you ship each product type to, and tell Tactly to take a message for any state not on the list.
- Add milligrams per serving and serving size for each product so Tactly reads the same numbers as your labels.
- Write that Tactly must make no health claims and should send condition questions to your team.
Plans for CBD brands
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Will Tactly say what a product treats?
No. It makes no health claims and gives no medical advice. It answers only product facts from your notes.
How does it know which states we ship to?
From the list you write. If a caller names a state that is not on it, Tactly takes a message instead of guessing.
Can it verify a caller's age?
No. It answers the phone and takes no orders, so age checks stay with your checkout.
E-commerce
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.