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AI receptionist for furniture stores
For furniture stores whose callers are measuring a doorway with a tape in one hand and the phone in the other.
The sectional is 98 inches wide and the stairwell turns halfway up. Before she orders, she wants to know about delivery, white glove setup and whether it comes apart.
- TactlyThank you for calling Oakhaven Home. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, it's Priyanka. I'd like to see the leather recliners before I decide. Are you open this weekend?
- Looking up open showroom times
- TactlyWe are. Saturday at 1:00 or Sunday at 11:30 are open for a showroom appointment. Which suits you?
- CallerSunday at 11:30.
- Booked: Showroom visit, recliners, Sun 11:30 am
Can an AI receptionist work for furniture stores?
Tactly is an AI receptionist for furniture stores and showrooms. It answers your phone in your store's name, explains delivery windows, white glove service, dimensions, fabrics, lead times and returns from your notes, and books showroom visits and design appointments into your booking calendar. It cannot see orders or schedule deliveries, so delivery changes become messages for your team. It answers in English or Spanish.
The problem
Missed calls are missed work.
Furniture is a big purchase with big questions. Will it fit through the door, how long is the lead time on a custom fabric, can the old sofa be hauled away. People call to settle those before they spend, and a store that answers keeps the sale moving.
After the sale, calls keep coming about delivery dates and damaged pieces. Your floor staff are with customers and your delivery team is on the road. Tactly answers what your notes cover and records each delivery question with the order and address.
Calls it handles
The calls furniture stores get every day.
Showroom visits
Tactly books a visit or a design appointment into an open time on your calendar, with notes on what the caller wants to see.
When will it arrive?
It explains lead times and delivery windows from your notes, and takes order-specific questions for your delivery team.
Will it fit?
Dimensions, whether legs come off and how pieces ship, answered from your product notes.
Damaged on delivery
It records the order number, the piece and the damage so your team can arrange the next step.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for furniture stores.
- Write your delivery zones, delivery windows and what white glove service includes.
- List lead times for in-stock pieces and custom orders, and whether fabric swatches are available.
- Add your return and damage policy, and tell Tactly which order details to collect for a delivery issue.
Plans for furniture stores
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly reschedule a delivery?
No. It cannot see your delivery schedule. It takes the order number and the new dates the customer prefers for your team.
Can it book showroom appointments?
Yes. It offers open times from your booking calendar and confirms only once the calendar accepts the booking.
Can shoppers who prefer Spanish ask about delivery?
Yes. It greets in English, offers Spanish and switches when the caller does. Summaries always arrive in English.
E-commerce
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.