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AI receptionist for BigCommerce stores
For BigCommerce stores where the caller is a purchasing manager with a quote to close.
A buyer for a regional clinic group wants pricing on forty cases before Friday. They called the number on your store, and the person who handles wholesale is out at lunch.
- TactlyRidgeline Supply, I'm the virtual assistant and this call may be recorded. How can I help today?
- CallerThis is Marcus at Pinebrook Dental. I need a quote on thirty boxes of nitrile gloves, size medium.
- TactlyThanks, Marcus. Bulk quotes go to our wholesale team, and they're in right now. Let me put you through.
- Transferred to Wholesale
- Call summary emailed to sales@ridgelinesupply.com
Can an AI receptionist work for BigCommerce stores?
Tactly is an AI receptionist for stores built on BigCommerce. It answers your store's phone line, handles shipping, returns and product questions from your notes, and during your hours transfers trade and bulk buyers to a named number such as Wholesale. It does not connect to BigCommerce, so it cannot see accounts, price lists or orders. After hours it takes a detailed message, and every call is emailed to you.
The problem
Missed calls are missed work.
Many BigCommerce stores sell to businesses as well as to the public. Those buyers phone in. They want net terms, case pricing, a quote, or a person who knows their account, and they expect the line to be answered like a supplier's line, not a hobby shop's.
One missed call from a purchasing manager can be a missed reorder for the year. Tactly answers every call, sorts retail shoppers from trade buyers, and gets the trade buyer to your sales desk or into a message with their company, quantities and deadline.
Calls it handles
The calls BigCommerce stores get every day.
Bulk and case pricing
Tactly shares any volume pricing you chose to publish, then transfers the caller to Wholesale or takes their quantities and deadline.
Opening a trade account
It explains your application steps from your notes and collects the company name, contact and what they plan to buy.
Reorders from an existing account
It cannot see account history, so it takes the company, the item numbers and quantities for your sales team to confirm.
Retail shoppers
Shipping, returns and product specs for everyday buyers, answered from the same policies your store already publishes.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for BigCommerce stores.
- Set a named transfer number like Wholesale or Sales, and note that it is for trade buyers and orders over a certain quantity.
- Write out how a business applies for a trade account and what terms you do or do not offer.
- List the details your sales team needs on a quote request, such as item numbers, quantities, ship-to state and deadline.
Plans for BigCommerce stores
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly quote a customer's contract price?
No. It cannot see your price lists or customer groups. It shares only prices you write in the notes and sends quote requests to your team.
Can retail and wholesale calls go to different people?
Yes. You can set up to five named transfer numbers, each with a note on when to use it, for calls during your hours.
Does it need access to our BigCommerce store?
No. Tactly answers your phone. It never logs into your store or changes anything in it.
E-commerce
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.