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AI receptionist for WooCommerce stores
For WooCommerce shops where the owner also writes the blog, fixes the plugins and answers the phone.
Your WordPress site has a blog, a recipe archive and a shop bolted on. Readers become customers, and some of them call to ask about an order you have not had time to check.
- TactlyYou've reached Bramble and Bay Kitchen. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, it's Colette. Can I pick up my spice order instead of shipping it?
- TactlyYes. Choose local pickup at checkout, and orders are ready at the studio on Elm Street on Thursdays between 3 and 6 pm.
- CallerI already paid for shipping, though. Can you switch it?
- TactlyI can't change orders, but I'll pass this on. What's your order number?
- Message for the owner: Colette wants order 2208 switched to pickup
Can an AI receptionist work for WooCommerce stores?
Tactly is an AI receptionist for stores built on WooCommerce. It answers the phone number on your WordPress site, covers shipping, returns, local pickup and product questions from the notes you give it, and takes the order number and question when a caller needs you. It is not a WordPress plugin and cannot see orders or stock. It emails a summary and transcript of every call, and can push each one to Zapier or a webhook.
The problem
Missed calls are missed work.
WooCommerce shops are often run by one person who built the site themselves. That person is also writing content, updating plugins and packing boxes. The phone goes to voicemail most of the day, and the customers who call are often loyal readers who expected a person.
Many of these shops also offer local pickup or sell at markets, so callers ask about hours and pickup windows as often as shipping. Tactly answers those plainly from your notes and saves the order questions for when you sit down to reply.
Calls it handles
The calls WooCommerce stores get every day.
Local pickup
Pickup hours, where to go and what to bring. Tactly gives the same directions your checkout page does.
Order follow-ups
It cannot see WooCommerce orders, so it takes the order number, the question and the caller's email for you.
Product details
Ingredients, materials, dimensions and care, answered from your product notes, with a message taken when the answer is not there.
Readers with questions
Some callers found you through your content. Tactly answers what your notes cover and passes the rest to you warmly.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for WooCommerce stores.
- Write your pickup address, days and hours exactly as they appear at checkout.
- Note that Tactly cannot change shipping or cancel orders, so it should collect the order number and request for you.
- If you run your store alone, set Tactly to answer every call so you can work without the phone interrupting.
Plans for WooCommerce stores
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Do I need to install a plugin?
No. Tactly is a phone answering service. You give it a number or forward your existing line to it, and nothing is added to your WordPress site.
Can a caller cancel an order through Tactly?
No. It cannot change or cancel orders. It takes the request and the order number and emails them to you.
Can I keep the phone number already on my site?
Yes. Forward unanswered calls from your existing number to the Tactly number, or use the local number Tactly includes.
E-commerce
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.