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AI receptionist for jewelry brands
For jewelers whose callers are planning a proposal and do not want to leave a voicemail about it.
He has a budget, a rough idea of the stone and a date in March. He called at 9 pm because that is when his partner is out of the house.
- TactlyGood evening, Larkspur Fine Jewelry. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, this is Tobias. I'm thinking about a custom engagement ring and I'd like to talk to someone about it.
- TactlyCongratulations, Tobias. Custom rings start with a design consultation, and our notes say pieces take about six weeks after the design is approved.
- Looking up open consultation times
- TactlySaturday at 11:00 or Tuesday at 4:30 are open, by video or at the studio. Which works?
- CallerTuesday at 4:30, by video.
- Booked: Custom ring consultation, Tue 4:30 pm, video
Can an AI receptionist work for jewelry brands?
Tactly is an AI receptionist for jewelry brands and jewelers who sell online. It answers your line day and night, explains ring sizing, metals, engraving, custom timelines and returns from your notes, and books design consultations or showroom visits into your booking calendar. During your hours it can transfer a caller to a named number such as your bench or studio. It takes no payments and cannot see orders.
The problem
Missed calls are missed work.
Fine jewelry is a considered purchase. Before anyone orders an engagement ring or a custom piece, they want to talk to someone. Those calls often come in the evening, in private, and a voicemail greeting is not where a proposal plan gets shared.
Custom work also means questions that drag on: how long will it take, can I resize it later, what if the stone is not right. Tactly answers from your process notes and puts the serious buyer straight into a consultation slot on your calendar.
Calls it handles
The calls jewelry brands get every day.
Ring sizing
How to measure, whether you send a sizer, and your resizing policy, all answered from the notes you wrote.
Custom and engagement pieces
Tactly explains your design process and typical timeline, then books a consultation into an open time.
Engraving and personalization
Character limits, fonts and how engraving affects returns, taken straight from your policy notes.
Repairs and care
It explains what repairs you take on and records the piece and problem for your bench as a message.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for jewelry brands.
- Write how customers should measure a ring size and whether you mail a free sizer.
- List your custom timeline in stages, from consultation to delivery, so Tactly sets honest expectations.
- Note which pieces cannot be returned once engraved or sized, exactly as your policy says.
Plans for jewelry brands
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly quote a price for a custom ring?
It shares only the price ranges you write in your notes. It books a consultation for anything that depends on stones or design.
Can it take a deposit on a custom piece?
No. Tactly takes no payments. It books the consultation and your team handles deposits.
Will callers know it is not a person?
Yes. It says it is a virtual assistant and that the call may be recorded, then helps in your shop's name.
E-commerce
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.