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AI receptionist for sneaker shops
For sneaker shops where release morning means the phone and the line outside start at the same time.
A collector wants to know if the pair is deadstock with the original box, and another caller wants to sell a size ten before the market price drops.
- TactlyWhat's up, you've reached Laceway Exchange. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerYo, it's Darnell. I've got a pair of size ten high tops I want to consign. Worn once, original box.
- TactlyNice. Consigned pairs are checked by our team before they're listed, and our notes explain the payout once your pair sells. Let me put you through to the buy desk.
- Transferred to Buy Desk
- Call summary emailed to team@lacewayexchange.com
Can an AI receptionist work for sneaker shops?
Tactly is an AI receptionist for sneaker shops and resellers. It answers your phone in your shop's name, explains your authenticity process, condition grades, release rules, consignment terms and returns from your notes, and takes buy and consign inquiries with size and condition. It cannot see your stock or hold a pair, and takes no payments. During your hours it can transfer to a named number such as the Buy Desk.
The problem
Missed calls are missed work.
Sneaker buyers are careful. They call to ask how you authenticate, what your condition grades mean and whether a pair comes with the original box. A shop that answers those questions earns trust on a big purchase. Voicemail sends them to the next reseller.
Release days and restock drops bring a flood of the same questions about raffles, limits and in-store pickup, while your staff is busy at the counter. Tactly answers from your release rules and keeps the buy and consign calls organised for your team.
Calls it handles
The calls sneaker shops get every day.
Is it authentic?
Tactly explains your authentication steps and what comes with each pair, from the process you write down.
Selling or consigning
It collects the model, size, condition and box details, then transfers to your buy desk or takes a message.
Release day rules
Raffle entry, limits per customer and pickup windows, answered the same way for every caller.
Condition and returns
What deadstock and used grades mean in your shop, and which sales are final, straight from your policies.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for sneaker shops.
- Describe your authentication process step by step, and what you do if a pair fails it.
- Define your condition grades in plain words so Tactly explains them the same way every time.
- Write the rules for each release format, raffle or first come, and update them before every drop.
Plans for sneaker shops
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly tell a caller if a size is in stock?
No. It cannot see your inventory. It takes the model and size and passes the request to your team.
Can it hold a pair for someone?
No. It cannot reserve stock or take payment. It records the request for your team to decide.
Does it work on release day when calls stack up?
Yes. It answers each call as it arrives and gives every caller the same release rules from your notes.
E-commerce
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.