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AI receptionist for Shopify store owners
For Shopify stores run by three people and a stack of apps.
Your store runs itself until somebody calls the number in the footer. Then the founder is on a packing table, the phone buzzes, and the caller hears voicemail.
- TactlyThanks for calling Saltmarsh Candle Co. I'm the virtual assistant, and this call may be recorded. What can I help with?
- CallerHi, this is Renata. I ordered two candles last week and one arrived cracked.
- TactlyI'm sorry about that, Renata. I can't see orders, but I'll get this to the team. What's your order number, and is the best email the one on the order?
- CallerIt's 4417, and yes, same email.
- TactlyThanks. Our notes say damaged items are replaced at no cost, and the team usually replies within one business day.
- Sent to webhook: Damaged item, order 4417, Renata
Can an AI receptionist work for Shopify store owners?
Tactly is an AI receptionist for stores built on Shopify. It answers the phone number listed on your storefront, explains shipping, returns and product details from the notes you write, and takes the order number and question for your team. It does not connect to Shopify, so it cannot see orders, stock or tracking. Every call can be emailed to you or pushed to Zapier or a webhook so it lands in your help desk.
The problem
Missed calls are missed work.
Most Shopify brands are small. One person handles marketing, another ships, and support happens between both. The phone is the channel nobody owns, so it rings out while everyone is busy, and a shopper deciding whether to trust a new brand hangs up and closes the tab.
Launch days and sales make it worse. A drop sells through, the inbox fills, and the phone keeps ringing with the same three questions about restocks and delivery. Tactly answers those from your notes and hands the order-specific ones to your team in writing.
Calls it handles
The calls Shopify store owners get every day.
Is this a real store?
New shoppers call to check a person is behind the brand. Tactly answers in your store's name and explains your policies plainly.
Restock and drop questions
When a product sold out, Tactly shares what your notes say about restocks and takes the caller's name and email for your team.
Order problems
Tactly cannot open your admin, so it records the order number, the problem and a contact email for whoever handles support.
Discount code trouble
If a code did not work at checkout, it notes the code and the order details so your team can sort it out.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for Shopify store owners.
- Write down your processing time, carriers and any sale-week delays so Tactly gives the same answer your shipping page does.
- Tell Tactly plainly that it cannot see your Shopify admin, and list the details your team needs to find an order.
- If support lives in a help desk, connect Tactly's webhook or Zapier push so each finished call becomes a ticket.
Plans for Shopify store owners
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Is Tactly a Shopify app?
No. Tactly answers your phone line and is not installed in your store. It works from the notes you write, not from your Shopify data.
Can it tell a caller where their package is?
No. It cannot see tracking. It takes the order number and question and sends them to your team.
Can calls show up in our help desk?
Yes, if your help desk accepts Zapier or a webhook. Tactly can send every finished call there, as well as emailing the summary.
E-commerce
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.