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AI receptionist for online stores
For online stores whose customers still pick up the phone.
Most of your customers check out without a word. The ones who call want a real answer about shipping, returns or sizing, and they want it before they buy.
- TactlyThanks for calling Northfield Outfitters. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, I want to order the trail jacket as a gift. Will it get here by Friday?
- TactlyOrders placed before 2 pm ship the same day, and standard shipping takes three to five business days. Express takes two, so express would arrive by Friday.
- CallerGreat. And if it doesn't fit, can he return it?
- TactlyYes. Unworn items can be returned within 30 days, and exchanges for a different size are free.
- Call summary emailed to support@northfieldoutfitters.com
Can an AI receptionist work for online stores?
Tactly is an AI receptionist for e-commerce brands. It answers your customer service number day and night, explains shipping times, return windows, sizing and product details from the policies you give it, and takes the order number and question when a caller needs your team. It puts urgent calls through during your hours and emails a summary and transcript of every call. It does not look up orders in your store.
The problem
Missed calls are missed work.
A phone number on an online store is a trust signal. Shoppers call it to check you are real, to ask whether something will arrive in time, or to sort out a return. An unanswered line on a store reads as a store that might not ship.
Small teams cannot staff a phone line all day while packing orders and answering email. Tactly covers the line, answers the questions your policies already answer, and passes the rest to your team with everything they need to reply.
Calls it handles
The calls online stores get every day.
Will it arrive in time?
Shipping methods, processing times and cutoffs. Tactly answers from the shipping policy you write down.
Returns and exchanges
Your return window, condition rules and how to start a return. It explains them the same way every time.
Where is my order?
Tactly cannot see your orders, so it takes the order number and question and emails them to your team.
Before they buy
Sizing, materials, care and what is in the box. It answers from your product notes and admits when it does not know.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for online stores.
- Paste in your shipping policy with processing times, carriers and cutoffs.
- Add your return and exchange rules exactly as your store states them.
- Explain that Tactly cannot see orders, so it should take the order number and question for your team.
Plans for online stores
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly look up a customer's order?
No. It is not connected to your store. It takes the order number and the question and emails them to your team.
Will it make up a policy it does not know?
No. It answers from the notes you give it, and when something is not covered it takes a message for your team.
Does it work for any store platform?
Yes. Tactly answers your phone line, so it works the same whether your store runs on Shopify, BigCommerce, WooCommerce or anything else.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.