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AI receptionist for online auto parts stores
For auto parts stores whose callers are under the hood with a part number written on their hand.
The old alternator is on the garage floor, the car is up on stands, and the caller needs to know if the one in your listing will bolt in before the weekend ends.
- TactlyHi, Ironbark Auto Parts. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerThis is Ellis. I need to know if your front brake rotors fit a 2017 pickup.
- TactlyI'll get that checked for you. Can you give me the make, the model, the engine size and the part number you're looking at?
- CallerIt's the half ton, 5.3 liter V8, and the part number is BR-4471.
- Message for Parts Desk: Fitment check, BR-4471, 2017 half ton, 5.3L
- TactlyGot it. The parts desk opens at 8 tomorrow and will reply to the number you called from.
Can an AI receptionist work for online auto parts stores?
Tactly is an AI receptionist for online auto parts stores. It answers your phone in your store's name and explains shipping, returns, core charges and warranties from your notes. When a caller asks whether a part fits, it answers only if your notes cover it, and otherwise takes the year, make, model, engine and part number as a message. During your hours it can transfer to a named number such as Parts Desk.
The problem
Missed calls are missed work.
Fitment is the question that sells a part. A caller with a car in pieces wants to know if your brake rotor or sensor fits before they pay. If they cannot get an answer, they drive to a parts counter or order from someone who picks up.
A wrong fitment answer costs more than a missed call: a return, a shipping bill and a car still off the road. Tactly never guesses. It collects the vehicle details your team needs to check, or puts the caller through to someone who can look it up.
Calls it handles
The calls online auto parts stores get every day.
Will this fit my car?
Tactly takes the year, make, model, engine and part number for your team unless your notes answer the fitment directly.
Core charges and returns
It explains how core returns work, your return window and whether installed parts can come back.
Shop and mechanic calls
Repair shops need answers fast. Tactly transfers them to your parts desk during hours or takes a detailed message.
Wrong part received
It records the order number, the part received and the part expected for your team to sort out.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for online auto parts stores.
- Tell Tactly never to confirm fitment unless your notes say so, and to collect year, make, model, engine and part number instead.
- Write your core charge amounts, core return steps and how long customers have to send the old part back.
- Set a named transfer number like Parts Desk and note that repair shops should be put through during hours.
Plans for online auto parts stores
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly look up a part by VIN?
No. It cannot reach any parts catalog. It takes the VIN or vehicle details and the part number for your team.
Will it ever guess at fitment?
No. It answers fitment only from your notes. Otherwise it records the vehicle and part for your team to check.
Can mechanics reach a person during the day?
Yes. During your hours it can transfer to a named number such as Parts Desk. After hours it takes a message.
E-commerce
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Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.