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AI receptionist for supplement brands
For supplement brands whose callers have the bottle in hand and a question about the label.
He is reading the back of your magnesium bottle at the kitchen counter, wondering how many capsules make a serving and whether it contains soy.
- TactlyThanks for calling Tidewell Nutrition. I'm the virtual assistant, and this call may be recorded. What can I help with?
- CallerHi, it's Gwen. Does the vitamin D gummy have any gelatin in it?
- TactlyNo. The label says the gummies are made with pectin and contain no gelatin.
- CallerGood. Is it okay to take with my thyroid medication?
- TactlyI can't give health advice, so that's a question for your doctor or pharmacist. I'm happy to note it for our team if you'd like a reply.
- Call summary emailed to hello@tidewellnutrition.com
Can an AI receptionist work for supplement brands?
Tactly is an AI receptionist for supplement brands. It answers your phone in your brand's name and reads serving sizes, ingredients, allergen statements and storage directions only from the label information you put in its notes. It gives no health or dosing advice beyond the label and tells callers to ask their doctor. It explains shipping and returns, takes order questions for your team, and emails every call.
The problem
Missed calls are missed work.
Supplement customers call with label questions: does this contain gluten, can I open the capsule, what is the serving size. A brand that answers clearly earns the reorder. A brand that never picks up looks like it has something to hide.
The risk on these calls is saying too much. A caller asks whether they can take it with their medication, and the honest answer is that your team cannot say. Tactly keeps to the label, suggests the caller ask their doctor, and passes the call to your team in writing.
Calls it handles
The calls supplement brands get every day.
Label questions
Serving size, capsule count, allergens and other ingredients, read only from the label text you provide.
Can I take this with...?
Tactly does not answer health or medication questions. It suggests the caller ask their doctor and takes a message for your team.
Autoship changes
It explains how your reorder program works from your notes and records skip or cancel requests for your team.
Lot and freshness
It records the lot number and best-by date a caller reads off the bottle, for your quality team.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for supplement brands.
- Paste each product's supplement facts panel, other ingredients and allergen statement exactly as printed.
- Instruct Tactly to answer from the label only and to suggest a doctor or pharmacist for any health or medication question.
- Write how customers skip, pause or cancel autoship so Tactly can explain it and take the request.
Plans for supplement brands
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Will Tactly recommend a dose?
No. It reads the serving size printed on the label and does not give dosing or health advice.
What if a caller reports a side effect?
It does not assess it. It records what the caller says and the product, sends it to your team, and tells anyone describing an emergency to hang up and call 911.
Can it cancel someone's autoship?
No. It cannot change accounts. It takes the request and the customer's details for your team.
E-commerce
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.