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AI receptionist for subscription box companies
For subscription boxes that get a wave of calls the day before every billing date.
Billing runs on the 15th. On the 14th the phone fills with people leaving town, moving house or just wanting to skip a month, and all of them want to be heard before the charge.
- TactlyThanks for calling Fernpost Tea Club. I'm the virtual assistant, and this call may be recorded. What can I help with?
- CallerHi, it's Delphine. I'll be away all of next month. Can I skip that box?
- TactlyYes. Skips need to be in before billing on the 15th. I can't change your account myself, but I'll send this to the team now. What email is on your subscription?
- Callerdelphine.m at fastmail dot com.
- Sent to Zapier: Skip request, Delphine, next month's box
- TactlyDone. The team will confirm by email. Is there anything else?
Can an AI receptionist work for subscription box companies?
Tactly is an AI receptionist for subscription box companies. It answers your phone in your brand's name, explains billing dates, cutoffs, box contents and shipping from your notes, and takes skip, pause, address change and cancel requests as messages with the subscriber's details. It cannot change accounts or billing, so your team makes the change. Every call is emailed and can be pushed to Zapier or a webhook.
The problem
Missed calls are missed work.
A subscription business lives on the calendar. Most of the year the phone is quiet, and then the days before billing and shipping bring a rush of skips, pauses, address changes and questions about what is in this month's box.
A subscriber who cannot reach anyone before billing is a subscriber who gets charged when they did not want to be, and who then disputes it and cancels. Tactly answers every call in that rush, explains your cutoff, and writes each request down with the time it came in.
Calls it handles
The calls subscription box companies get every day.
Skip or pause a month
Tactly explains your skip rules and cutoff, then records the request with the subscriber's name, email and the month.
Cancel my subscription
It takes the cancel request politely, with any reason the caller offers, and sends it to your team to process.
What's in this month's box?
It shares whatever you choose to reveal in your notes and keeps the surprise when you want it kept.
New address
It records the old and new address and the date it takes effect, so the next box goes to the right door.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for subscription box companies.
- Write your billing date, shipping date and the cutoff for skips, pauses and address changes.
- Tell Tactly it cannot change subscriptions, so it should collect the subscriber's email and the exact request.
- Connect Zapier or a webhook so skip and cancel requests reach your team's queue the moment the call ends.
Plans for subscription box companies
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly cancel a subscription on the call?
No. It cannot change accounts. It takes the request with the subscriber's details and sends it to your team to process.
Will it tell callers what is in the box?
Only what you put in the notes. If you keep the contents a surprise, it will say so.
What about the rush before billing day?
Tactly answers each call as it comes in, so subscribers reach someone instead of a full voicemail box.
E-commerce
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.