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AI receptionist for custom home builders
For custom builders whose next client calls while you walk a frame with the last one.
A couple who bought land last month finally calls to talk about building. You are on a site visit in boots and a hard hat. Tactly answers and books the first conversation.
- TactlyAshcombe Custom Homes, I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, I'm Daniel. We just closed on two acres outside Millbrook and want to talk about building.
- TactlyCongratulations, Daniel. Roughly when would you like to move in, and do you have plans yet?
- CallerIn about two years. No plans, just a lot of ideas.
- Looking up open discovery meetings
- TactlyA discovery meeting is the right first step. Next Tuesday at 6:00 is open. Shall I book it?
- Booked: Discovery meeting, Tue 6:00 pm
Can an AI receptionist work for custom home builders?
Tactly is an AI receptionist for custom home builders. It answers when you are on site or after hours, asks prospective clients whether they own land, their rough timing and the kind of home they want, and books a discovery meeting or lot visit into an open time on your calendar. Current homeowners are transferred to their project contact during your hours or leave a message. Every call is emailed as a summary and transcript.
The problem
Missed calls are missed work.
A custom home starts with a long conversation that can run for months before a contract. The first call is where that relationship begins, and a family planning the biggest purchase of their lives notices when nobody picks up.
Builders also field calls from homeowners mid-build, from warranty clients years later and from trades and lenders. Tactly sorts those from new prospects, so a curious first-time caller never gets lost under a stack of change order messages.
Calls it handles
The calls custom home builders get every day.
New build inquiries
Tactly asks about land, timing and the style of home, then books a discovery meeting or a visit to the lot.
Current homeowners
Families mid-build are transferred to their project manager's named number during your hours, or leave a message.
Warranty requests
A cracked tile or a door out of plumb after move-in is logged with the address and closing date for your warranty team.
Model home and visit questions
Callers asking where to see your work hear the hours and address from your notes, and can book a tour.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for custom home builders.
- Describe the questions you ask every new prospect, like land ownership, budget range and timeline, so summaries carry them.
- Add named numbers for your project managers and warranty contact, each with a note on which homeowners go where.
- Write the areas you build in and the ones you do not, so callers with land too far away hear it on the first call.
Plans for custom home builders
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly talk about our base price per square foot?
Only figures you put in your notes. Most builders leave cost to the discovery meeting, and Tactly books that instead.
Can homeowners mid-build reach their project manager?
Yes. During your hours, Tactly can transfer them to one of up to five named numbers, such as each project manager.
Will it help with financing or lot questions?
It does not give financial or land advice. It answers only from your notes and takes a message for anything else.
Building and design
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.