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AI receptionist for flooring contractors
For flooring stores where the showroom is busy and the install crew is out.
A couple is walking the plank samples with your salesperson while the phone rings about a kitchen remodel. Tactly answers, takes the room sizes and books an in-home measure.
- TactlyOakhurst Floor and Tile, I'm the store's virtual assistant. This call may be recorded. How can I help?
- CallerHi, it's Nadia. We want luxury vinyl in the kitchen and living room.
- TactlyLovely, Nadia. Do you know roughly how many square feet, and what's on the floor now?
- CallerMaybe six hundred feet, carpet and some old tile.
- Looking up open measure times
- TactlyWe can measure Thursday at 2:00. Shall I book that?
- Booked: Kitchen and living room measure, Thu 2:00 pm
Can an AI receptionist work for flooring contractors?
Tactly is an AI receptionist for flooring contractors and showrooms. It picks up when your sales floor is crowded or the store is closed, asks which rooms, roughly how many square feet and what kind of floor the caller is considering, then reserves a showroom visit or in-home measure. Callers who want a person can be put through to Sales or Scheduling while you are open, and each call is emailed to you.
The problem
Missed calls are missed work.
Flooring is a considered purchase. People visit showrooms, take samples home, and book measures with two or three stores. The store that answers and books the measure first often sets the price everyone else is compared to.
Your staff are split between customers on the floor and crews on job sites. When the showroom is full, the phone becomes the thing nobody can reach. Tactly takes those calls so a Saturday rush adds to the measure calendar.
Calls it handles
The calls flooring contractors get every day.
In-home measures
Tactly asks which rooms, the rough square footage and what is down now, then books the measure at the address.
Showroom visits
For callers still choosing, it books a time with a salesperson so they are not left waiting at the counter.
Install day questions
Customers asking about prep, furniture moving or start times hear what is in your notes, or leave a message.
Warranty and repair calls
A lifting seam or a cracked tile is logged as a message for your service team with the room and install date.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for flooring contractors.
- Set up named transfer numbers for Sales and Scheduling, with a note on which kind of caller goes to each.
- Write whether measures are free and whether the fee comes off the order, so Tactly answers the same way every time.
- List the floor types you carry and install, such as hardwood, carpet, tile and luxury vinyl, plus any you do not.
Plans for flooring contractors
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly tell a caller what is in stock?
No. It does not connect to your inventory. It can describe the lines you carry from your notes and take a message for stock questions.
Can it book showroom appointments and measures separately?
Yes. Describe both in your notes and keep times open on your calendar, and it offers the right kind for the caller.
Will it schedule the actual install?
Only if you want it to and keep install slots on your calendar. Many stores leave installs to their office and have Tactly take a message.
Building and design
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.