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AI receptionist for solar installers
For solar installers whose crews are on a roof when the next homeowner calls.
A homeowner just opened a utility bill they did not like and finally dialed you. Your sales rep is mid-presentation across town. Tactly answers and gets the consultation on the calendar.
- TactlyClearsky Solar Homes, I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, this is Darnell. I've been thinking about panels for our house and wanted to talk to someone.
- TactlyHappy to help, Darnell. Do you own the home, and what town is it in?
- CallerWe own it. It's in Millbrook, a two-story with a south-facing roof.
- Looking up open consultation times
- TactlyI have Wednesday at 6:00 pm or Saturday at 10:00 am for a home consultation. Which works?
- Booked: Solar consultation, Sat 10:00 am
Can an AI receptionist work for solar installers?
Tactly is an AI receptionist for residential solar installers. It answers in your company's name, asks whether the caller owns the home, roughly what their electric bill runs and where they live, and books a consultation into an open time on your calendar. Owners of systems you installed are asked what the panels or inverter are doing and booked for service or passed to your service line during hours. Every call is emailed to you with a transcript.
The problem
Missed calls are missed work.
Solar is a considered purchase, and the first call often comes after weeks of reading. When that homeowner finally picks up the phone and reaches voicemail, the momentum is gone, and the next installer in their search gets the consultation instead.
Installers also carry a growing base of past customers whose systems need the occasional visit. Those calls compete with new leads for the same few people. Tactly sorts them on the first ring, so neither a sale nor a loyal customer waits.
Calls it handles
The calls solar installers get every day.
New system consultations
Tactly confirms the caller owns the home, notes the roof and the rough monthly bill, and books a consultation you set aside time for.
Production dropped
An owner sees an inverter error or low output in their monitoring app. Tactly records what they see and books a service visit or takes a message.
Battery and add-on questions
Callers asking about storage or adding panels hear what you offer, from your notes, and are booked for a follow-up conversation.
Where is my install?
Customers waiting on permits or inspection get a message passed to your project team, since Tactly cannot see project status.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for solar installers.
- Write the questions your sales team asks before a consultation, such as homeownership, roof age and shade, so every booking arrives with them.
- Add a named transfer number for Service with a note that it is for customers whose existing system has a fault.
- Leave pricing, savings and incentive figures out of your notes so Tactly never promises numbers your rep has not run.
Plans for solar installers
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Will Tactly tell a homeowner how much they will save?
No. It does not estimate savings, incentives or system prices. It books the consultation so your team can run the numbers.
Can past customers reach my service team directly?
During your hours, yes. You can add Service as one of up to five named transfer numbers. After hours, Tactly takes the details or books a visit.
Can consultation details reach our CRM?
Every finished call can go to Zapier or any https webhook, so the caller's name, town and notes can land in the system your sales team uses.
Building and design
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.