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AI receptionist for architecture firms
For architects in a design review when a homeowner calls about an addition.
A couple has a lot in hand and a rough sketch on a napkin. They call during your Thursday team review. Tactly answers, gathers the basics, and books the first meeting.
- TactlyRidgeview Design Studio Architects, I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, I'm Graham. We want to add a second story to our ranch house and need an architect.
- TactlyThat's work the firm takes on, Graham. Roughly how large is the house, and where is it?
- CallerAbout 1,600 square feet, in Westbury.
- Looking up open consultation times
- TactlyAn initial consultation is open next Tuesday at 2:00 pm. Shall I reserve it?
- Booked: Initial consultation, second story addition, Tue 2:00 pm
Can an AI receptionist work for architecture firms?
Tactly is an AI receptionist for architecture firms working on homes and small commercial buildings. It answers in your firm's name, asks about the site, the project type, the rough size and the timeline, and books an initial consultation into an open time on your calendar. Contractors, consultants and current clients are transferred during hours or taken as messages, and every call is emailed to you with a summary and transcript.
The problem
Missed calls are missed work.
An architecture project can span a year or more, and it starts with a single phone call from someone deciding which firm to trust. If that call is unanswered while you are on a site visit, the prospect forms their first impression of the next firm instead.
Small firms run lean. The same partners who sketch and meet planning staff also answer the phone, and project calls from builders and engineers arrive all day. Tactly sorts each caller and keeps the first contact with a new client professional.
Calls it handles
The calls architecture firms get every day.
New project inquiries
Additions, new homes, a small office or storefront. Tactly asks about the site, scope and budget range and books an initial consultation.
Builder and consultant calls
Contractors and engineers asking about drawings are transferred to the project lead during hours or taken as a message.
Is this something you do?
Tactly answers from your notes on project types and locations you work in, and politely redirects work you do not take.
Current client questions
A client asking about permit timing or a revision gets a message to you with the project name, since Tactly cannot see your files.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for architecture firms.
- List the project types and sizes you take, the towns or counties you work in, and anything you never design.
- Add named transfer numbers such as Project Lead and Office Manager, with a note on which callers each should get.
- Explain in your notes whether the first consultation is free or paid, so callers are not surprised.
Plans for architecture firms
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Will Tactly tell a caller whether their project needs a permit?
No. It does not give code or zoning advice. It takes the details and books a consultation with you.
Can contractors reach our project architects directly?
During your hours, yes. Tactly can transfer to up to five named numbers, each with a note on when to use it.
How do we see every inquiry from a busy week?
Each call arrives by email with a summary and full transcript, and finished calls can also go to a spreadsheet through Zapier or a webhook.
Building and design
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.