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AI receptionist for general contractors
For remodelers juggling a kitchen gut, a bath addition and a ringing phone.
You are walking a client through a framing change when a stranger calls about a basement finish. Tactly answers, learns the scope and budget range, and books a consultation.
- TactlyHalvorsen Build and Remodel, I'm the virtual assistant and this call may be recorded. Who am I speaking with?
- CallerThis is Gordon. We're thinking about opening up our kitchen into the dining room.
- TactlyThat's a project the team does often. When are you hoping to start, and do you have a budget range in mind?
- CallerSometime this fall. We're thinking around the middle range.
- Looking up open consultation times
- TactlyI can book an in-home consultation next Wednesday at 5:00. Does that suit you?
- Booked: Kitchen remodel consult, Wed 5:00 pm
Can an AI receptionist work for general contractors?
Tactly is an AI receptionist for general contractors and remodelers. It answers when you are on site or after hours, asks whether the caller is planning a new project, is a current client or is a sub or supplier, and handles each differently: new projects get a consultation booked on your calendar, current clients and trades get a message or a transfer to a named number. Every call is emailed with a summary and transcript.
The problem
Missed calls are missed work.
A remodel lead is worth a lot, and it usually starts with one call from someone who has been thinking about their kitchen for a year. If that call reaches voicemail, they move on to the next name their neighbor gave them.
Your phone also carries current clients with questions, subs confirming dates and suppliers about deliveries. Mixing those with new leads means some get lost. Tactly asks who is calling and routes each one, so nothing important slips.
Calls it handles
The calls general contractors get every day.
New project inquiries
Kitchens, baths, additions, basements. Tactly asks about scope, timing and budget range, then books a consultation.
Current client questions
A homeowner mid-project is transferred to your project manager's named number, or leaves a detailed message.
Subs and suppliers
Trades confirming a start date or a delivery window can be sent to a Field number with a note on when to use it.
Jobs you do not take
If you skip small repairs or handyman work, Tactly says so kindly instead of booking a visit you will cancel.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for general contractors.
- Write your minimum project size and the kinds of work you do not take, so small jobs are turned away politely.
- Add named numbers for your project manager and your office, and note which callers belong with each.
- Send finished calls to a webhook or Zapier if you track leads in a CRM or project sheet.
Plans for general contractors
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly tell new leads apart from my current clients?
Yes. It asks who is calling and why, and you can set different handling for each, such as booking or transferring.
Will it discuss project costs?
Only ranges you wrote in your notes. Real numbers come from your consultation, and Tactly says so.
Can my leads land in my CRM?
Tactly can send each finished call to Zapier or a webhook, which many contractors use to add the lead to their CRM or a spreadsheet.
What if a subcontractor calls at 6 am?
Outside your hours Tactly takes a message with the details and emails it to you, so it is waiting when you start.
Building and design
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.